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Part 1: Research customer profile and develop customer service plans, policies and strategies for your organisation
In the first part of the project it will be necessary to gather as much information as possible from a variety of sources. These sources should include management, staff and customers.
A) Research the customer base of the organisation and provide details of the following information:
B) Develop a policy and procedure to support and administer the customer service processes and standards in your workplace. Information in the policy and procedure should contain but may not be limited to the following:
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