User Account

All Pages

Develop customer service plans-policies and strategies

Assignment Help Business Management
Reference no: EM133024506

Part 1: Research customer profile and develop customer service plans, policies and strategies for your organisation

In the first part of the project it will be necessary to gather as much information as possible from a variety of sources. These sources should include management, staff and customers.

A)  Research the customer base of the organisation and provide details of the following information:

  • Describe the demographic of your customers including ages/income/home ownership/education/ethnicity etc. You must reference your sources of information.

B)   Develop a policy and procedure to support and administer the customer service processes and standards in your workplace. Information in the policy and procedure should contain but may not be limited to the following:

  • Vision statement.
  • Set customer service goals in line with your vision and based on your research into customer needs.
  • Product or service overview.
  • Sequence of service or service process
  • Staff training in service standards and regulatory compliance with consumer protection laws.
  • Communication between staff members and customers

Reference no: EM133024506

Questions Cloud

Unified and strategic approach to audit : Provide a traditional, brief introduction that includes a confirmation of your target organization.
Developing his teenage tour ideas : Has Mr Mitsuo taken a Marketing-Oriented Approach to developing his teenage tour ideas? What elements of marketing orientation, if any, are missing?
Keystroke logging : Keystroke logging, often referred to as keylogging or keyboard capturing, is the action of recording (logging) the keys struck on a keyboard,
Discuss the japanese business network : Discuss the Japanese business network, Keiretsu, model. Do you think the Keiretsu, model contributed to the Japanese worst nuclear crisis at the Fukushima Daiic
Develop customer service plans-policies and strategies : Part 1: Research customer profile and develop customer service plans, policies and strategies for your organisation
What concepts were surprising for you in this chapter : 2. How have your concepts of conversation, reading, and writing and their connection transformed and/or been reinforced for you after reading this chapter and w
Data analytics and data mining : Discussion regarding Data Analytics and Data Mining. Sometimes these terms are used synonymously but there is a difference.
Ethical and professional conduct standards : (a) Identify and name the legislation relating to ethics and professional conduct of real estate agents. Students should demonstrate knowledge of the standards
Develop policies and procedures document for accurate trust : Develop a policies and procedures document for accurate trust account keeping which comply with trust account requirements, key principles of accounting and fin

Reviews

Write a Review

Business Management Questions & Answers

  What would be the alpha for a harsh tables

What would be the alpha for a harsh tables of size 119 with 103 entires?

  Discuss how globalization has changed jobs

Discuss how globalization has changed jobs in an organization where you have worked. What are some HR responses to those changes?

  Developing and branding new offerings

Analyze the steps involved in the new product development process and determine which step presents the greatest challenge from a marketing perspective (other than the marketing strategy development step). Explain your rationale.

  Notion of threshold of sufficiency

What does Amabile mean by the notion of the "threshold of sufficiency?"

  Joining senior management

Proper training is one of the main tools in maintaining a successful OHS program. With out training, all the industry's policies & procedures are just words in writing. Unfortunately, not everyone seems the same way. Basic safety training is often..

  Important consumer factors

Refer to this week's readings and the model of consumer behavior and identify the three most important consumer factors you think are relevant.

  Discuss the purpose of primary care reform

Discuss the purpose of primary care reform. How do reform initiatives change the organization of primary care? Write two paragraphs.

  Should you plan to elect the cobra coverage

1. Should you plan to elect the COBRA coverage?

  Topic of corporate governance

Compare and contrast two or three of the theories that you find most intriguing or interesting as applied to the topic of corporate governance. Which theory do you find connects the most with your personal value system, and why?

  Implementation of recommendations

Which recommendations would you actually suggest implementing? What are the intended and unintended consequences.

  Explain how the cost of capital for multinational companies

Explain how the cost of capital for Multinational Companies may differ from that for purely domestic firms (Hint the book lists 5 major differences).

  Goals plan to social media for a sport organization

What is the goals plan to social media for a sport organization? List list all goals for each area within the organization and explain your reasoning.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd