Develop cause-effect diagram for process of washing cloths

Assignment Help Operation Management

Reference no: EM131466235

Develop a cause and effect diagram for thi process of washing clothes. Next develop a cause and effect matrix and use your own insight and judgmenent about the process to rank and weigh the output (Y) variables, assign a numerical score to each X-Y combination, develop overall scores fro each X variable, and then rank the X variable in terms of importance.

A retail website sells a variety of products including clothes, electrinics, furniture, sporting goods, books, video games, CDs and DVDs, among other items. An average customer order is $47. Weekly total variable cost are $365,000 and weekly fixed cost are $85,000. The company averages 18,400 orders per week and 12% of all orders are returned for a variety of reasons besides the customer not liking the product, including product misinformation on the website, errors in fulfilling the order, imcoplete orders, defective product, breakage, etc. Thirty percent of all returned orders are turned around and refilled correctly per the customers desire, but a cost (for handling, packaging, and mailing) of $8 per order, while the remaining 70% of the returnedorders are lost. In addition, it is estimated that half of the customers associated with lost orders will not return to the website at a cost of $15 per order. Determine the weekly cost of poor quality for the website. The company can implement a quality improvement program for $800,000 a year that will reduce the percentage of returned orders to 2%; should the company invest in the program? How should the company address its quality prblem, what processes does it likely need to improve? Why would zero defects not eliminate returned orders? Please write out answers . No excel.

Reference no: EM131466235

Questions Cloud

New analytics talent assignment : Billie Morris is the BI Director at Love You, a large manufacturer and distributor of upscale cosmetics products for women.

Calculate the minimum number of operators : A new less expensive product is introduced to the value stream - Product P200. Calculate the minimum number of operators.

Strategic plan-implementation plan and strategic controls : Strategic Plan: Implementation Plan, Strategic Controls, and Contingency Plan Analysis for FCC Lifeline Program

Calculate the theoretical minimum number of operators : A Value stream in your plant assembles Product P100 consisting of two sub-assemblies ID10 and ID20. Calculate the theoretical minimum number of operators.

Develop cause-effect diagram for process of washing cloths : Develop cause and effect diagram for process of washing cloths. use your own insight and judgment about the process to rank and weigh the output (Y) variables,

What are the three main divisions of a long report : Which of the following is INCORRECT about the body of a long report? What are the three main divisions of a long report?

What does the doctrine of adverse possession provide : What does the doctrine of adverse possession provide? What elements need to be proven? Had the elements for adverse possession been met?

Rosemary is hired to manage a business : Rosemary is hired to manage a business. She therefore has the authority to make contracts that are reasonably necessary for conducting the business.

Kinds of legal protections supplied under civil rights act : Speculate as to why foreign nationals residing in the U.S. benefit from the kinds of legal protections supplied under the Civil Rights Act of 1964,

User Account

All Pages