Reference no: EM132939727

Scenario: An employee that you manage really gets on your nerves. It's not that their performance is all that bad. For example, the employee always does what is required of them in terms of professionalism, administration tasks and dressing appropriately. They meet sales targets and their customer service ratings on their performance scorecards are good. On the other hand, the employee does not really respond to the team training and team-building sessions that you have initiated and that have proven so effective in sustaining team morale and driving others to success. Other team members seem to thrive on, and draw energy from, these team sessions, while this employee, if anything, appears emotionally drained from interacting with their peers. They say that they would rather work individually and that all the team stuff is suffocating. You've really tried hard to build a culture of teamwork and this feels like a slap in the face.

Question is: Describe how you could use your awareness of your own feelings and those of the employee to adapt your response so that the following needs are satisfied:

a. Your needs (emotional needs, need for team cohesiveness, need to meet performance standards)

b. Employee's needs (emotional needs, need to develop and perform within a team environment)

c. Refer to relevant principles of emotional intelligence where applicable.