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Develop and offer a new beverage for your customers

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Reference no: EM133579431

Question: You are a manager at a coffee shop. Unfortunately, you have had to turn customers away because your shop doesn't offer some beverages that customers are requesting. Use Kotter's 8-Step Process to create a strategy to work with your team to develop and offer a new beverage for your customers as quickly as possible. For each step of the model, document specific actions you would take to make this a successful change.

 

 

Reference no: EM133579431

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