Reference no: EM132829774
Develop and name the type of measuring instrument you would use to tap the
a. Which brands of sport shoes are consumed by how many individuals
b. Among the three types of exams - multiple choice, essay type, and a mix of both, which is the one preferred most by students.
c. To what extent do individuals agree with your definition of accounting principles.
d. How much people like an existing organizational policy?
e. The age of employees in an organization.
f. The number of employees in each of the 20 departments of a company.
Provide operational definition of the concept of "service quality" and develop questions that would measure service quality?
Design Questionnaire that you could use to assess the quality of service of a bank or mobile company. Make sure that the questioner is designed to test the following hypothesis:
H1: There is a positive relationship between the service quality of a bank/mobile company and customer loyalty
H2: the relationship between service quality and customer loyalty is mediating by customer satisfaction
3) Exercise Chapter 9- (5 grades)
Design Questionnaire that you could use to assess the quality of service of a bank or mobile company. Make sure that the questioner is designed to test the following hypothesis:
H1: There is a positive relationship between the service quality of a bank/mobile company and customer loyalty
H2: the relationship between service quality and customer loyalty is mediating by customer satisfaction