Reference no: EM132937791

CHCCCS007 Develop and implement service programs

Assessment instructions

Overview
The purpose of this learner workbook, assessment workbook, simulation diary or logbook is to provide a guide of instruction and information in relation to the relevant assessment tasks. As a learner, you will be provided with information relating to your assessment, including how they are to be completed and submitted. Therefore, it is important that you fully understand the assessment instructions given by your trainer to avoid issues such as academic misconduct, submitting past the due date and providing incomplete assessments, which you will be required to resubmit. If you fail to understand or need more clarification on the assessments, you are required to contact your trainer/assessor for further information.

Assessment Task
The aim of assessments is to test your knowledge, skills and understanding in relation to the topics being taught within a given course. This will be done by using an assessment criterion which shows what you need to do to achieve the appropriate level of competency. For the purpose of completing a written assessment, you are required to:
• Complete each question, including any sub-questions;
• Provide in-depth research on the topic, using appropriate primary and secondary sources;
• Respond using a clear structure (e.g. Introduction, points of argument or fact, conclusion), including references to the sources used.
All assessments required to be completed are compulsory as it is a required condition of your enrolment.
Assessment requirements
The assessments within this document can be completed through several approaches such as:
• Observation of real, indisputable actions as they occur;
• Written or oral task such as reports, role play, work samples etc;
• Portfolios;
• Questions, or third-party evidence, in which the relevant document (observation document is to be completed by the agreed third party.
All documents relating the third-party observation is to be provided to your trainer/assessor as this will be used in determining your level of competency. Third-party evidence can be obtained from supervisors (e.g., from the workplace), or clients/customers.

Simulation diary (if required): You will do the simulation tasks as a part of your course in the designated simulated environment.
During the simulation session, the student is required to meet the following requirements:
• Follow the dress standards -enclosed shoes, appropriate clothing (no shorts or skirts)
• Be aware of relevant procedures in case of accident, emergencies, evacuation
• Follow the start and finish times, breaks, work routines, etc.
• Follow the policies on personal phone calls and personal emails.
• The attendance for simulation sessions will be monitored as per ‘AIBTGlobal's Monitoring Student Attendance and Academic Progression policy and procedure.'
• Students should follow the standards of behaviour and comply with ‘AIBTGlobal's Student Conduct Rules'.
• Students should come prepared for the planned activities for simulation.
Observation/demonstration/simulation (if required):
You may be required to perform tasks/works/assessments through observations, simulation, or demonstrations. Your trainer/assessor will provide you with a list of demonstrations, logbooks, simulation diary or any other related documents for tasks/works/assessments. The observation, simulation or demonstration can occur in the workplace, or the training environment such as workshop, or simulation labs. During observation, demonstration or simulation, you will be provided with necessary information (e.g., timeframe) and equipment and/or materials to complete the task. You are required to perform the work, task or assessment in accordance with the required instructions.
Competency outcome
Upon completing the following assessments, your trainer will either mark the assessment indicating S for satisfactory or NS for not satisfactory (requires more training). If you, as a learner/trainee, receive satisfactory marks for all assessments within this module, you will be graded a "C" for ‘Competent'. In vice versa, "NYC" for ‘Not yet Competent', in which your trainer will provide adequate feedback and give you a chance to resubmit. If your second submission of assessments is still NS, you may be required to (i) resubmit assessments on the third attempt or (ii) redo the course unit again, which requires re-enrolment. Please be aware that the third attempt of resubmission or re-enrolment to the course can result in additional costs/fees.

Case Study - Planning for Consumer Engagement and Participation

Attachment:- Case Study.rar