Reference no: EM132800701

CHCCCS007 Develop and implement service programs

Overview
The purpose of this learner workbook, assessment workbook, simulation diary or logbook is to provide a guide of instruction and information in relation to the relevant assessment tasks. As a learner, you will be provided with information relating to your assessment, including how they are to be completed and submitted. Therefore, it is important that you fully understand the assessment instructions given by your trainer to avoid issues such as academic misconduct, submitting past the due date and providing incomplete assessments, which you will be required to resubmit. If you fail to understand or need more clarification on the assessments, you are required to contact your trainer/assessor for further information.

Assessment Task
The aim of assessments is to test your knowledge, skills and understanding in relation to the topics being taught within a given course. This will be done by using an assessment criterion which shows what you need to do to achieve the appropriate level of competency. For the purpose of completing a written assessment, you are required to:
• Complete each question, including any sub-questions;
• Provide in-depth research on the topic, using appropriate primary and secondary sources;
• Respond using a clear structure (e.g. Introduction, points of argument or fact, conclusion), including references to the sources used.
All assessments required to be completed are compulsory as it is a required condition of your enrolment.
Assessment requirements
The assessments within this document can be completed through several approaches such as:
• Observation of real, indisputable actions as they occur;
• Written or oral task such as reports, role play, work samples etc;
• Portfolios;
• Questions, or third-party evidence, in which the relevant document (observation document is to be completed by the agreed third party.
All documents relating the third-party observation is to be provided to your trainer/assessor as this will be used in determining your level of competency. Third-party evidence can be obtained from supervisors (e.g., from the workplace), or clients/customers.

Case Study - Planning for Consumer Engagement and Participation

RAINBOW COMMUNITY SERVICES

Task 1 - Consumer Engagement Plan
Using the details provided in the case study scenario, develop a consumer engagement and participation plan for this project.
Use the template provided below.

I. Introduction
Guidance: Provide a brief overview of this plan.
» Project description
» Who is involved
» Project rationale - what is the purpose of the project?
II. Objectives
III. Stakeholders
IV. Resources
Guidance: Identify the members of the project team and other personnel they will be working closely within this project.
V. Budget
Guidance: Indicate the total budget for this project and its allocation.
VI. Engagement approach
Guidance: Outline the phases of the project. Include a description and the time frames of each phase.
VII. Engagement policy
VIII. What do you want or need to know
IX. What does this consumer engagement and participation aim to find out?
X. Engagement methods
XI. Engagement protocols
XII. Communication and process barriers.
Guidance: Provide at least one (1) communication barrier and one (1) process barrier, and provide mechanisms or procedures to address the barriers you have identified.
XIII. How will information be managed?
XIV. Reporting
XV. Evaluation

Task 2 - Investigating Client Needs
Draft a survey that will help you determine the following:
» Social needs of indigenous people in your area.
» Whether current services offered by Rainbow Community Services are in line with these needs.
» Areas of improvement in services offered by Rainbow Community Services.
Create at least one (1) question that will help you determine the social needs of indigenous people in your area.
Create at least one (1) question that will help you determine whether current services offered by Rainbow Community Services are in line with these needs.
Create at least one (1) question that will help you determine areas of improvement in services offered by Rainbow Community Services.
Guidance: You may use a variety of question types and formats. For example, long answer question, multiple choice type, or Likert scale survey question, etc.
Submit your survey to Mallory Colton, the Cultural and Language Interpreter of this project through email. She will be the one to review, finalise, and disseminate the survey to the indigenous community members.
For the purpose of this assessment, you are not required to send an actual email. Use the email fields provided below.

Task 3 - Collaborating with Other Services and Networks
1. Using the outcomes of the survey provided in Task 2, undertake research in your area for at least two (2) services and at least two (2) networks that may help Rainbow Community Services in addressing the needs of the Indigenous community members for education, economic development, and employment support.
Guidance: You may undertake online and or offline research, including but not limited to:
» Using search engines
» Visiting local community service organisations
» Visiting the community database in the local community library
» Consulting with people you know in the industry.

If you are unable to source services/network in your area, you may undertake research within your State/Territory.
Identify the service and network you were able to source and provide a short description of each.
If you sourced them online, include a link to the webpage containing information about the service/network you identified.

OR
If you sourced them offline, include a scanned copy of a brochure or a similar document containing information about the service/network you identified.
Use the table provided below to document your research.

1. This part of the assessment is a roleplaying activity. In this activity, you are required to meet to consult and collaborate with representative personnel from the services and networks you have sourced from your research.

Specifically, this meeting aims to determine how Rainbow Community Services can work with these services and networks to address the needs of the indigenous community members for education, economic development, and employment support.
Please provide a short summary of 100 to 150 words about this consultation and Collaboration.

Harvard referencing style

Attachment:- Service program.rar