Reference no: EM133097460
Assessment is all about collecting evidence and making decisions as to whether or not a student has achieved competency. Students are required to answer all the questions. Evidence is information gathered that provides proof of competency. While evidence must be sufficient, trainers and assessors must focus on the quality of evidence rather than the quantity of evidence.
1. How do you ensure strategies and processes are in place to communicate information associated with the achievement of work responsibilities to all co-workers?
2. Describe what is required to develop and implement consultation processes ensuring that employees have the opportunity to contribute to issues related to their work role.
3. What feedback would you provide to workers regarding the outcome of a consultation process?
4. What do you need to consider when developing and implementing processes to ensure that issues raised are resolved promptly or referred to relevant personnel?
5. We need to ensure that the organisation's cultural diversity and ethical values are adhered to. Explain how you would establish and implement appropriate policies.
6. How do you gain and maintain the trust and confidence of colleagues and external contacts through professional conduct? Please also explain what not to do such as behaviours that destroy trust.
7. How do you adjust your own interpersonal communication styles to meet the organisation's cultural diversity and ethical environment and guide and support the work team in their personal adjustment process?
8. How do you use networks to build workplace relationships providing identifiable outcomes for the team and the organisation?
9. How do you conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained?
10. When you develop and implement strategies to ensure that difficulties in workplace relationships are identified and resolved, what do you need to consider?
11. Establish processes and systems to ensure that conflict is identified and managed constructively in accordance with the organisation's policies and procedures?
12. How do you provide guidance, counselling and support to assist co-workers in resolving their work difficulties?
13. An action plan will address any identified difficulties if developed and implemented. What needs to be in your action plan and please include as part of your response, some high level tasks, who is responsible, and the completion date.