Reference no: EM133029026

Assessment Task 2 - Develop an operational plan, plan and manage resource acquisition

Complete the following activities:

Task 2.1 Develop an operational plan

The trainer and assessor will allocate time in week 1 of class to conduct a meeting to brief the students on the scenario for assessment and the requirements of the operational plan.

The meeting will take place in a simulated work environment where the trainer and assessor will play the role of the Operations General Manager in the organisation. You will be a consultant hired to manage the operational planning activities related to implementing an e-commerce strategy for the company.

Note: the trainer and assessor will note your presence at the briefing. If you are absent from class, it is your responsibility to contact the trainer and assessor and arrange alternative arrangements.
This task requires you to:
• Attend a briefing with the OGM
• Develop briefing notes
• Develop an operational plan
• Develop contingency plans
• Develop a proposal for resourcing
• Consult with pertinent stakeholders
• Present and obtain approval for the operational plan, the contingency plans and the proposal for resourcing

2.1.1 Briefing notes

Take notes during the briefing.
Once, the briefing is over, review your notes and Appendix 1 and 2. Outline the following in the form of personal notes:
o What the operational plan is about
o How the operational plan supports the strategic direction of the company
o A list of the key parameters and requirements of the operational plan (3-5)
o Resourcing needs (human resources and physical resources) (5-10)
o A list of the organisational policies and procedures that are directly related to the operational plan (3-5)
o A list of the relevant legislation and legislation that are relevant to the operational plan to establish the legislative and regulatory context for your work (3-5)
o A brief consultation strategy to gather feedback and inputs on the operational plan (planning and implementation) from pertinent stakeholders (example: scheduled meetings, surveys, focus groups etc..)
(100-150 words)

B. Develop an operational plan for the e-commerce strategy

Develop the plan for 3-5 Key Result Areas (KRAs). Include:
• 1 goal/each result area
• 3-5 actions for each KRA
• 2-3 KPIs for each KRA
• 1-2 stakeholders associated with responsibilities for the KRA
• Timeline (date or range)
• Budget for each KRA (specify if the budget is in or out of the scope of the e-commerce strategy). If the budget is out of scope:
o Negotiate an increase in budget with the organisation; or
o Advise the organisation to deliver a concurrent operational project to achieve a specific KRA

Note: the budget allocated for the e-commerce strategy is $ 861,000.00. The organisation would like you to run this project under budget.

C. Contingency plan

Identify 2 risks to the implementation of the plan and develop a contingency plan (Template 2) for each risk. The risks must include:
• one risk due to employee underperformance
• one risk related to the management of the intellectual property (IP)
Use the templates provided below.
Note: the budget allocated for the contingency plan must be included in the overall budget for the planning and implementation of the e-commerce strategy.

E. Consultation

While creating the operational plan, contingency plans, and resourcing proposal, consult with relevant stakeholders such as the OGM.
Collaborate with other students playing the role of the Sales and Marketing Manager (SMM) and the Technology Consultant (TS) to peer review your work and gather insights from the perspective of pertinent stakeholders in the organisation.
Implement their feedback in the operational plan, the contingency plans and the proposal for resourcing.

F. Presentation

Liaise with the trainer and assessor and schedule time in week 3 of class to meet with the OGM, the SMM, the TC and the representative of the work teams that will be involved in implementing the e-commerce strategy.
Duration of the meeting: 30 minutes.
Before the meeting:
Have the operational plan, contingency plans, and resourcing proposal ready to be shared with the attendees. This could be done:
• Preparing printed copies of your work; or
• Projecting the documents on the screen using the facilities in the classroom or sharing the documents during a virtual meeting (liaise with the trainer and assessor)

During the meeting:
• Present and explain the operational plan, the contingency plans and the proposal for resourcing
• You may want to consider:
» Explaining resource requirements and justifying the proposal
» Information on cost items
» Benefits of implementing the plan to the organisation
» Possible risks of not implementing the plan
» Identified risks and contingency plans
» WHS concerns
» The consultation process that was followed and sources of information
» Implementation

Task 2.2 Plan and manage resource acquisition

Read Appendix 3 - Scenario BBQfun Resourcing and Appendix 2- Scenario BBQfun Documentation.
This task requires you to:
• Develop resource acquisition strategies
• Implement recruitment strategies
• Implement physical resources acquisition strategies

2.2.1 Develop resource acquisition strategies

Develop the following strategies:
• A recruitment strategy to make sure that new recruits are employed and inducted within the organisation's HR management policies, procedures and practices
• A strategy to acquire physical resources and services following organisational policies, practices and procedures
• Include requirements for IP rights and responsibilities in both strategies to ensure trade secrets and confidential information are protected from theft, misuse and unauthorised distribution

2.2.2 Implement the recruitment strategy

Interview a potential new recruit (online customer service and sale representative) according to organisational policies and procedures:
• Prepare to interview by organising a role-play to interview with the potential recruit played by a classmate and preparing paperwork.
• For the interview, schedule a suitable time with the trainer and assessor in week 4 of class. Duration of the interview: 15 minutes.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor.
Before the interview:
• Complete the interview preparation form - Template 5.

During the interview:
• Explain the role, responsibilities and accountabilities
• Outline expectations
• Describe the induction process for successful candidates

1. Complete the form below to prepare for the interview. The form follows the organisational policy and procedures for recruitment and induction.
2. Record the interview outcome.
3. Assume that the candidate is successful, and write an email (Template 7) to the candidate to explain the induction process according to organisational policies and procedures.
When writing the email:
• Ensure that policies and procedures about induction are followed
• Identify and incorporate requirements for intellectual property obligations when working in the organisation
The email text should be in grammatically correct English and written appropriately (polite, business-like).

2.2.3 Implement the physical resources acquisition strategy

Read Appendix 3 - Scenario BBQfun Resourcing and Appendix 2- Scenario BBQfun Documentation.
Consider the bid for the website developers as described in Appendix 3 and consider the Procurement policy and procedures in Appendix 2.
Evaluate each website developer against the policy and the requirements of the operational plan and choose one.

Attachment:- Plan and manage resource acquisition.rar