Reference no: EM133036736

Mary is newly employed as a team leader at a large local government department. Being new to the organisation, Mary must become familiar with the expectations of her new employer and with the key objectives of her team as a priority.

Mary has inherited a team that was dissatisfied with the previous team leader, who was described as a controlling person who withheld information from the team and took credit for their ideas.

As a result, many team members feel disillusioned and the team is consistently underperforming (it is not meeting operational objectives).
Mary's new team is diverse. Team members' cultural backgrounds, age, education and skills levels vary widely. Mary needs to develop strategies to build the team's commitment to their set objectives so the team can start to succeed and grow.

On Mary's first day, one team member tells Mary there is an unresolved incident that she needs to deal with. A customer slipped and fell when paying a bill in the reception area and as this is part of Mary's team, she now needs to deal with the incident. The incident occurred two weeks ago when the team was in transition between leaders and follow-up has not occurred.

Mary reviews the WHS policies and procedures and finds that the organisation doesn't have a comprehensive procedure for investigating and reporting incidents in its administration areas. There is a template for recording the incident's basic details and an incident register that is kept in the human resources unit. The health and safety representative for Mary's area is on long-service leave. The WHS policy merely states:

Incidents are defined as any event that causes injury, potential injury or may be classified as a 'near miss'. All incidents shall be recorded in the incident register, which must be readily accessible.

A. Mary is to develop an incident investigation and reporting procedure that incorporates the assessment and treatment of risks to injury in the workplace. What should she include?

B. Outline the legislation, regulations, standards, codes or bylaws that Mary needs to abide by in resolving all incidents.

C. Why risk analysis is required to be done prior to allocation of work to staff?

D. What are the various tools used for risk assessment? Prepare the Risk matrix for your workplace.

E. You are required to develop your Personal Leadership Plan. (Develpment area, Specific Action, Target dates, Resources for support)