Reference no: EM133575959

Question: Develop an implementation plan for your service improvement. Make sure you provide timeframes, tasks, and responsible parties (note: it is probably best to develop a chart/exhibit for this). How should the effectiveness of the service improvement be tracked and by whom? What types of internal communications are required to monitor effectiveness and make decisions on corrective actions? What specific considerations are warranted in the development of employee training programs for the proposed service improvement and how should expectations be communicated? What specific factors should be considered in the performance evaluation of the different visible and backstage touchpoints? Do different levels of management need training? Whose performance evaluation be tied to metrics on customer satisfaction, loyalty and/or profitability? Explain.