Reference no: EM133330472
Question: We are required to develop an HR transformation plan for FY 2023 for TDCX - Global Leader in CX - Transforming the CX Industry company and to include the following ideas:
1. High-Performance Corporate Culture
2. Employee Experience
3. Employee Engagement
4. Environment, Social and Sustainability (ESG)
5. Overall Employer Branding
TDCX provides innovative digital customer experience solutions that assist global leaders and disruptive businesses in expanding their clientele, fostering customer loyalty, and protecting online communities. TDCX aids clients in achieving their customer experience goals through the application of technology, human intelligence, and its broad global network. The company's experience and strong presence in Asia make it a valuable partner for clients, particularly high-growth new economy firms seeking to capitalize on the region's growth potential.
By integrating technology, human intelligence, and their global presence, TDCX assists customers, including many of the world's most prestigious companies, in achieving their customer experience objectives. They serve clients in the fields of financial technology, gaming, technology, home-sharing and travel, social media and digital advertising, streaming, and e-commerce.
TDCX employs more than 17,000 people across 26 campuses in 26 countries, including the company's headquarters in Singapore, Malaysia, Thailand, the Philippines, and China's mainland with 86% of TDCX's employees say it's a wonderful place to work, compared to 53% of employees at the average Global company.
At TDCX, their key principles are bravery, initiative, teamwork, trust, and innovation.