Develop an evaluation system return on investment

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Reference no: EM133177132

The HR Manager would like you to present communication skills training to new staff at the micro loan call centre which will be established this year. You have worked with an external provider to develop a two day (14 hour) training program for ten employees. The provider is charging $1,500 plus GST for two days work. Staff costs (av. $30 per hour) and venue hire including catering ($500 per day) are also costs which are associated with the training. What is the return on investment you have proposed to the business? Develop an evaluation system, including return on investment, which could be used to evaluate the external providers contract and output.

Reference no: EM133177132

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