Develop an analysis and memo for the management team

Assignment Help Other Subject

Reference no: EM133029779

TASK - Analysis report

This assessment task requires you to develop an analysis and memo/report for the management team to report on customer service provision.

Instructions

Read the following case study / scenario, or a simulated business (if provided by the trainer/assessor), or an actual work workplace/environment and complete the activities that follow.

As part of the continuous improvement and innovation review and implementation, Woodhouse Recruitment implemented a formal survey to assess candidate's satisfaction with the company's services. The survey included 15 questions and is focused on the
company's services and desire to improve these. Of the 100 surveys that were sent out by
post, only 12 were returned.
Customer survey findings are as follows:
Overall satisfaction with Woodhouse Recruitment:
» 7 totally satisfied
» 2 somewhat satisfied
» 0 dissatisfied
» 1 totally dissatisfied No comments provided
Ease of doing business with Woodhouse Recruitment:
» 5 totally satisfied
» 4 somewhat satisfied
» 2 dissatisfied
» 1 totally dissatisfied Comments from candidates:
» Got the job I wanted, thanks so much
» Consultants friendly
» Hard to contact consultants
» Didn't keep us up to date with progress of applications
Customers who said they would recommend Woodhouse Recruitment to others: 5 very much so
4 most likely
2 no, I would not recommend
1 definitely would not recommend Comments from candidates:
» Would definitely recommend
» I would not recommend as I was not happy about the lack of information throughout the process
I wouldn't recommend - I kept being sent for jobs that just weren't right for me.

Prepare a report that covers the following:

1. Read the article below and develop an analysis based on your review of this article as to why the survey sent out by Woodhouse Recruitment, or the simulated business (if provided), or your actual workplace might have not been effective.

2. Discuss the successors from this type of continuous improvement initiative. What could Woodhouse Recruitment, or the simulated business (if provided), or your actual workplace take from this experience into future efforts to improve performance?

3. Review and analyse the results of the 12 surveys received outlining the results of the customer survey, as well as potential reasons for the low return.

Present the results of the survey in bar charts that include the percentages and provide an analysis of the overall customer satisfaction, ease of doing business and customer loyalty.
You should also comment on the validity of the findings given the low return.

4. Make recommendations for future customer surveys, including the frequency

Attachment:- Analysis and Report.rar

Reference no: EM133029779

Questions Cloud

How can the laboratory technician combine a batch : How can the laboratory technician combine a batch of an acid solution that is pure acid with another that is 10?% to get the desired? concentration

Evaluate the contribution of the hr function : Discuss the main criteria and methods used to evaluate the contribution of the HR function.

Calculate the break-even point in hours for the firm : The variable costs per hour is $5 per hour (for both low-tech and high-tech services). Calculate the break-even point in hours for the firm

Strategic thinking and management efforts : Four years back, Lotus Organic entered the organic grocery market, and within a few years the company grow its business by having a few subsidiaries. Emphasizin

Develop an analysis and memo for the management team : Develop an analysis and memo/report for the management team to report on customer service provision - Make recommendations for future customer surveys

Prepare a depreciation schedule for each of these assets : Asset A was research equipment costing $23000 and having a 3 year recovery period. Prepare a depreciation schedule for each of these assets

Importance of a psychological contract : Organization Behavior: What is the importance of a psychological contract in the workplace, and what is the impact of the absence of one on an employee's produc

How much is the total asset of the partnership : If the partnership before the admission of Durian has a total liabilities of P70,000, how much is the total asset of the partnership after the admission

What is affective polarization : What is Affective Polarization? What causes it? How can we fix it? And what impact does the pandemic have on it?

User Account

All Pages