Reference no: EM132359449 , Length: word count:2100

Assessment Task 1

In response to the scenario provided, you will consult with your manager (assessor) to determine resource requirements, develop a detailed action plan for the implementation of an operational plan, identify and use KPIs to monitor performance, develop a contingency plan, and develop a written proposal (simple business case) for fulfilling resource requirements in accordance with organisational policies and procedures.

Procedure
1. Consider the scenario, task and supporting documents provided in the appendices.
2. Prepare to consult with your manager (assessor) and agree on a time.
3. Consult with your manager. Discuss:
a. resource requirements
b. options for implementing operational plan
c. performance indicators
d. possible risks to implementation of operational plan and potential control measures and reporting - ensure you discuss possible impact on work teams and your proposals for providing information and consultation with workers to ensure they are included in the planning process
e. problem-solving methods.
4. Develop a plan for implementing operational plan with respect to one resource (personnel, physical resource); include monitoring and reporting activities.
5. Develop a balanced scorecard for use in performance management of a team leader.
6. Develop a contingency plan for managing a risk to implementation. Include consultative activities.
7. Develop a one-page draft business case to propose resourcing. Include:
a. approximate cost for each item
b. explanation of benefit for organisation
c. summary of delegation authority and organisational procurement process.
8. Submit all documents required in the assessment task above to your assessor. Ensure you keep a copy of all work submitted for your records.

Appendix 1: Scenario - StorPlus Pty Ltd

StorPlus consists of three large supermarket distribution warehouses, which supply over 50 small to medium-sized independent supermarkets and convenience stores throughout southeast Queensland.

StorPlus warehouses trade seven days a week from 5 am to 5 pm. Each warehouse comprises a customer car park, delivery dock, dispatch dock, warehouse dry goods area, frozen goods area, five checkouts and an office complex and staff room. The business wholesales supermarket lines including dry food products, chemical cleaners, refrigerated foods, fresh and frozen produce, cigarettes, alcohol, etc.

The business uses a computerised resource management, distribution and point-of-sale system to monitor and control stock levels at each of three warehouses (Brisbane, Gold Coast and Caboolture). The main warehouse in Brisbane has an attached office space that accommodates senior management and head office administration staff.
Each warehouse employs approximately 20-30 people. Typically, the workforce of each warehouse comprises the following:
• one warehouse business manager
• picking and packing team, including manual loaders and unloaders, forklift drivers, etc.
• distribution team, including drivers
• checkout team.
Each team has one team leader. Payroll and accounting functions are managed at the Brisbane head office.

Task
It is the beginning of the 2012/2013 financial year. You are the warehouse business manager for the Caboolture warehouse. Market research has indicated your warehouse has a great potential for growth this financial year. According to operational plans, the business plans to lift distribution capacity by 15% overall to meet projected demand. The target for your warehouse is 20%.

You will need to consult with the operations general manager to discuss:
• resource requirements
• options for implementing operational plan
• performance indicators for team leaders to adhere to operational plan
• possible risks to implementation of operational plan, control measures and consultative process.
Your manager possesses the information you need; however, you will need to plan your meeting carefully and consider questions you will need to ask in order to gather necessary information to complete this task.
Your budget for HR resourcing is $300,000 per annum and your budget for new plant and equipment is $250,000.
In order to raise distribution capacity by 20%, all resourcing measures will need to be in place by the end of the first quarter and show 20% improvement in distribution capacity by the end of the second quarter.
You will need to:
• develop an implementation plan
• use performance measures to develop a balanced scorecard for use in performance management of a team leader in your team
• undertake a risk assessment and develop a contingency plan for identified risks
• develop a one-page draft business case for resourcing that the operations general manager may use to make proposal to the board of directors.

Assessment Task 2

In response to the scenario provided, you will consider a role required to be filled, plan, and conduct interviews. You will then plan the procurement of a resource and complete a purchase approval process in accordance with organisational policy and procedures.

Procedure:

1. Examine the scenario, tasks and supporting documents provided.

2. Prepare to role-play interviews and agree on a time with your assessor. You will need to prepare to interview candidates by developing:
a. tools for assessment of candidate
b. a list of questions dealing with each desired skill/attribute
c. plan for interview.

3. Role-play interviews. Follow organisational procedures for conducting interviews.

4. (Task B) In accordance with operational plans and policies and procedures, develop a procurement action plan. Include notes explaining how activities in the plan cover procurement principles in organisational policies and procedures. Include consultative activities.

5. (Task B) Develop an action plan for recruitment interviews and induction according to organisational policy.

6. To fulfil an aspect of implementation, complete expenditure payment approval form for approval.

7. Submit all documents required in the assessment task above to your assessor. Ensure you keep a copy of all work submitted for your records.

Assessment Task 3

In response to the scenario provided, you will implement a performance management system to monitor and manage the performance of an employee, including planning and role-playing a coaching session. You will then monitor performance of systems and processes, including budgetary control. Finally, you will prepare recommendations on the implementation of the operational plan, including recommendations for improvement.

Procedure

1. Examine the scenario and supporting documents provided.

2. (Task A) Arrange a time with your assessor to role-play coaching session.

3. Using performance data provided, monitor performance of individual.

4. Plan and conduct coaching session for an individual employee. In your session, ensure you address performance, use of resources and safety. Ensure you conduct coaching in the context of the organisation's performance management system. Follow the performance management process outlined in policies and procedures with regard to:
a. performance plans
b. recordkeeping (performance management plan).

5. (Task B) Using the data provided, monitor warehouse performance and performance systems. Analyse financial data to monitor financial performance.

6. Using the results of your monitoring activities in step 5, develop 2-3 recommendations for improvement of operational plan or implementation of plan. Include:
a. reference to performance of management systems
b. reference to financial/budgetary performance.
Note: Due to limited information available in simulated business scenario, recommendations may be provisional and depend on further investigation. For example, ‘COGS is outside of target range. Possible reasons for this issue are ... possible courses of action to remedy the performance issue are ... because ...'

7. Submit all documents required in the specifications below to your assessor. Ensure you keep a copy of all work submitted for your records.

Attachment:- Tasks.rar