Reference no: EM132797949

Read the case study and answer the following questions to discuss coaching requirements.

A hospitality worker from a large hotel chain is in line for promotion. However, there are reservations about his behaviour in meetings and his ability to get the best out of his team.

Originally a Chef, he has many of the characteristics typical of the profession. He is intelligent and fast thinking with a sharp approach to issues, admired intelligence in others and believed that he would be rated highly by his managers if he continually demonstrated his own competence - even if this meant putting others down.

He was intolerant of people who thought more slowly than himself and this intolerance was extended to more senior managers as well as to members of his own team.

There was also a problem with his line managers as he did not see the need to give them reports on his progress, expecting them to trust him to get on with the job.

a. Why does the worker need coaching?

b. How often and for how long do you think this is required?

c. What is the purpose of coaching the worker?

d. What skills does he need to learn?

e. How could you check to find out if he understands the reason for his coaching sessions?

f. What procedures should be highlighted to him in relation to his job?

g. What types of feedback should be given to him?

h. How could you support him in practicing his new skills?

i. Who do you think you might need to report back to?

j. What types of barriers to change might he have?

2. Effective Workplace Communication Poster

Conduct some research and develop a workplace appropriate poster outlining effective communication techniques that are suitable to use in a workplace training context. 

3. WHS Requirements Fact Sheet

Develop a fact sheet outlining relevant legislative work health and safety and hygiene requirements for your workplace.

4. Principles of Training Resource. 

Develop a suitable workplace reference resource that discusses the following key principles of training: 

1. Explanation.
2. Demonstration.
3. Review.
4. Listening to trainee explanation.
5. Observing and evaluating trainee demonstration.
6. Providing constructive and supportive feedback.