Reference no: EM133027079

BSBWOR502 Lead and manage team effectiveness - TAFE NSW

The objective of this assessment is to assess your knowledge and performance required to demonstrate your ability to develop clear performance goals for your team.

This is a project assessment that will be assessing you on your knowledge and performance of skills for all of the units listed in this assessment.

This assessment event consists of five parts in total:
Setting the scene - short answer questions
Develop a team performance plan
Develop a policy and procedures
Meeting (role play)
Critical reflection.

Specific task instructions
The instructions and the criteria in the tasks and activities below will be used by the assessor to determine if you have satisfactorily completed this assessment event. Use these instructions as a guide to ensure you demonstrate the required skills and knowledge.
There are five tasks you must complete:
Setting the scene - short answer questions
Develop a team performance plan
Develop a policy and procedures
Meeting
Critical reflection.

Part 1: Setting the scene

To complete this part of the assessment, you will be required to answer questions to demonstrate your ability to apply skills and strategies to enhance and develop teamwork and team cohesion.

Provide an overview of the organisation for Plan2go or your organisation and workplace team. Your response should be approximately 20 - 50 words.

Recommend three strategies you would adopt to consult with the team to establish a common understanding of team purpose, roles, responsibilities and accountabilities. Your response should be approximately 50 - 100 words.

As the leader of your team, explain how you act as a role model and how your actions enhance the organisations' image for all stakeholders. Your response should be approximately 50 - 100 words.

Recommend the behaviours you will role model to facilitate inclusion and cohesion in the team. Your response should be approximately 50 - 100 words.

Review three Key Performance Indicators (KPIs) relevant to your team and evaluate how the results will be communicated to:
The team
Upper management or other stakeholders.

Confirm how you intend to support your team members to meet agreed performance outcomes. Your response should be approximately 50 - 100 words.

Recommend three ways you will ensure that the team is involved in decision making and planning that is relevant to their performance. Your response should be approximately 50 - 100 words.

Evaluate how group dynamics can support or hinder team performance. In your response explain how you would incorporate these to support the team. Include any references you have used. Your response should be approximately 100-200 words.

Part 2: Develop a team performance plan
For this task, you will be required to review the case study located in Appendix 1 - Assessment case study. Alternatively, you may choose to use your own workplace.
The objective of this task is to develop a team performance plan based on the scenario you have just reviewed.
There is no word limit for this task, however, half a page per question is suggested.
Review Plan2go or your organisations existing policies and systems, located on the Plan2go website:
Position Description - Leader-Customer-Experience (refer to the document library/Crew-Folders/People-and-Culture-Crew on the Plan2go website)
Organisational Chart (refer to the document library /Crew-Folders/ People-and-culture-Crew on the Plan2go website)
Strategic Plan (refer to the document library /Crew-Folders/Innovation-Crew on the Plan2go website)
After reviewing the documents, you are to develop a team performance plan to improve team cohesion and demonstrate your ability to develop clear performance goals for your team. Review the challenges outlined in the team brief and the information you gathered to prepare the document.
Your performance plan must include the following items:
Goals and objectives - outline the overall goal for your action plan and identify and describe four objectives that will contribute to this goal. One of those objectives must deal with workforce capability for training and development purposes.
Timeline - include specific times for the implementation of the objectives outlined in the action plan
Performance targets and KPI's - identify and describe one target and relevant KPI for each objective
Communication with stakeholders - list three stakeholders you would consult about the action plan and why they are relevant. This communication should contain the following but not limited to:
At least three stakeholders must be identified with one being from finance.
Outline of any financial requests required to implement your plan
Timelines and any accountabilities
Feedback strategies - explain how you will provide feedback to management and your team about the progress of your action plan any unresolved issues and why this is important. You will need to include how you plan to encourage, reward and value your team
Monitoring and review strategies - outline three ways you will monitor and/or review your action plan to make sure it is on track to meet the goal and identify unresolved issues and how you can mitigate those risk.

Part 3: Develop a policy and procedures
Based on your team performance plan in Part 2, draft a policy document for the team detailing how you address and/or resolve performance issues. You may need to adjust the template to include the content below. You can create your own template or use a Plan2go template located on the website.
Your policy must include information on:
Policy purpose
Policy authority
Policy application
Expected update frequency
Policy location
Document control
To ensure team members take responsibility for their own work and assist others in their role, your policy must also include the following content:
Procedures
Rights and responsibilities (Refer to your own responsibilities. For example position descriptions and agreed KPI's and how these apply to assist others.)
Monitoring, evaluation and reporting requirements
Supporting policies.

Part 4: Meeting (Role Play)

Now that you have developed your team performance plan and your policy, you must consult with your team to gain consensus. In this task, you will be required to conduct a 15-20 minute meeting in which you will demonstrate how you will communicate with your team, based on the scenario below.

A: Meeting role play

You will be required to facilitate a meeting to consult team members on the preliminary team performance plan (Task 2). As part of your meeting preparation, you need to review the team briefing provided by Tobias Ukestock (Appendix 1). This will provide you with relevant information on how to effectively communicate and manage the desired outcomes of the meeting. Make particular note of the challenges that have been identified in the team brief to mitigate potential conflict and encourage participation.

When planning for your meeting, you will need to ensure that you review the observation checklist, which highlights critical aspects you need to demonstrate during the meeting that your assessor needs to observe.

Your meeting can be conducted in your workplace, suitable venue or an online environment such as MS Teams, Adobe Connect or another medium. You may use a mobile device or other equipment to record your meeting.

Note: For the demonstration of practical skills, the student must confirm their identity by holding up photo identification, such as a driver's licence, to the camera at the beginning of each practical demonstration to confirm that the student performing the task is the student enrolled.

You are encouraged to rehearse the meeting before completing the assessment.

You will need to arrange three participants to assist you in this role play. Each participant will be required to take on one of the following personas.
Meeting participants:

You: Leader customer experience.

Participant 1 Account manager (Alex Muir). Alex Muir. Alex is opinionated, self-assured and believes that her opinion will provide the best outcome. She is reluctant to hear other people's views, including her manager, and will often interrupt a meeting to ensure her view is dominant. She often demonstrates hostile body language in meetings when she doesn't agree with the discussion.

Participant 2: Travel Consultant - Lee Tan. Lee has been with the organisation since its inception and would like to see change occur. She has good ideas however she is reluctant to voice these as she is intimidated by the strong personality of Alex Muir and often agrees with her to avoid any conflict. She is often quite passive in meetings.

Participant 3: Customer Contact Officer- William Bent. William is an efficient worker in the Customer Contact crew. He is assertive with a strong moral code and doesn't like to see other people pushed around. He particularly doesn't like the way that Alex Muir dominates the Accounts crew.
B: Communication Email
After the meeting.

Using the email template found on the Plan2go website (Found in the Plan2go Document library/Crew-Folders/People-and-Culture-Crew/Promo-Crew/Templates), draft an email to Tobias Ukestock (Leader People and Culture) seeking approval for the investment required to endorse the formal learning opportunity you have proposed in the team performance plan.

This is also a good opportunity to communicate any unresolved issues, concerns and problems raised as a result of the meeting and your proposed solution/strategy.

Part 5: Critical reflection

This critical reflection must be a descriptive, analytical, and critical assessment of your experiences in Parts 2, 3 and 4.

Evaluate how group dynamics helped or hindered the team's performance. Your response should be approximately 100-200 words.

Evaluate the strategies you used to support team cohesion, participation and performance. Your response should be approximately 100-200 words.

Justify the strategies you used to gain consensus. Your response should be approximately 50 - 100 words.

Evaluate how you supported the team to meet expected performance outcomes, including providing formal and informal learning opportunities as needed. Your response should be approximately 100-200 words.

Evaluate the strategies you established to resolve performance issues. Your response should be approximately 100-200 words.

Explain how you develop policies and procedures to ensure team members take responsibility for their work and assist others to undertake the required roles and responsibilities. Your response should be approximately 150 - 200 words.

Attachment:- Lead and manage team effectiveness.rar