Reference no: EM132971573

BSBCRT511 Develop critical thinking in others

Task summary
This assessment is to be completed using the template provided to develop a Team Critical Thinking Skills Improvement Plan.

Written Report

Develop a Team Critical Thinking Skills Improvement Plan to improve the critical thinking skills of the employees and team of the organisation given in the case study below. Please use the template provided below.

Scenario
ABC Café has been in operation for the past 5 years in Sydney CBD. It is situated near the train station, making it the number one option of visitors around the city. It offers an array of breakfast, lunch and dinner menu including morning and afternoon tea. It employs 5 staff to manage around 55 customers per day. Cyril Brown, its operations manager, ensures that all the staff do their respective tasks and respond to the needs of every customer they serve.
All employees are hardworking however Cyril still gets complaints on a daily on the following:
• items not arriving on time
• food being contaminated
• service turnaround time per table is quite long
• customers complaining on how they have been served with their order
• food spill when served to customer
One Monday morning, Cyril met with the team and asked for their feedback on the café problems at hand. Here are some of the employee's feedback:
• there is staff shortage leading to poor customer service and higher turnaround time
• no control on food transportation
• supply of some food items is not available
• high customer service expectations of some customers
The café uses EFTPOS for payment and every staff is required to follow a workflow process from customer entry to customer check out.
Lastly, Cyril Brown conducts team meetings 30 minutes before and after every shift. Incidents are properly recorded in a logbook and reports are completed every day before close of business.

Part A - Individual and team critical and creative thinking skills assessment

In your individual and team critical and creative thinking skills assessment, make sure to:
1. List and discuss 2 models of critical and creative thinking used to assess employees and the team as a whole
2. List 5 questions to identify employee and team knowledge gaps
3. Describe what formal and informal learning opportunities for addressing identified gaps
4. Discuss key features of critical and creative thinking concepts that can be applied

Part B - Establishment of environment that encourages the application of critical and creative thinking

After assessing the critical thinking skills of every employee, you now establish a café environment that encourages the application of critical and creative thinking. In doing this, you need to:
1. Describe current organisational systems to identify gaps or barriers to critical thinking
2. Develop processes that create a safe environment for critical and creative thinking approaches
3. Discuss opportunities for employees to apply critical thinking skills to workplace problems
4. Describe how you can provide feedback to employees on performance of tasks

Part C - Thinking practices monitoring and improvement

After assessing critical thinking skills and establishing a a café environment that encourages the application of critical and creative thinking, you now monitor and develop ways to improve the thinking practices at ABC Café. Make sure to:
1. List and provide a simple analysis on feedback from employees on critical and creative thinking opportunities
2. List and discuss additional support required for the team and all employees
3. List and discuss recommendations for improvements in future learning arrangements

Attachment:- Develop critical thinking in others.rar