Reference no: EM133157958

Complete the following assignment with your group. 

You and your team are employees at Coach 4 Life, a consulting company in downtown Toronto. Coach 4 Life's specialty is providing "soft skills" training to corporate clients. A new client, Royal Bank of Canada, has just hired Coach 4 Life to develop a series of training seminars for its employees on various soft skills competencies.

Royal Bank of Canada has requested that each 30-minute employee seminar include:

• An overview of one particular skill/competency (see list below*) including some theory/concepts that underpin it. Here are the concepts:

Teamwork; Oral communication; Efficiency/productivity; Customer service orientation; Problem-solving orientation; Likeability/positive demeanor

• A set of scripted before-and-after videos that demonstrate the skills/competency in question (scenarios should not come from our cases)
• An interactive component that gets employees involved (e.g. via quizzing, testing, survey, quick team-work activities, etc.)

A professional one-page handout summarizing the importance of the skill/competency and how to demonstrate it in common workplace situations