Reference no: EM133158099

BSBLDR523 Lead and manage effective workplace relationships

BOUNCE FITNESS CASE SCENARIO

You are to review the scenario below and prepare a response to the situation based on each of the Assessment Task instructions.

Discrimination can be a source of heated conflict, potentially ending in legal trouble for a company or its owners. Discriminatory conflicts can arise from personal prejudices on the part of employees or perceptions of mistreatment of employees.

Brian is employed as a Customer Service Officer at Bounce Fitness. He is 66 years old and is unsure as to what age he will retire.
He has worked at Bounce Fitness for more than 10 years and participates in mandatory workplace training every 12 months.

Brian's role is to receive and respond to incoming telephone calls and emails from Bounce Fitness customers.

Brian has recently made a complaint to the human resources department and has claimed to have been experiencing age discrimination from his work colleagues. Brian says that for two years he has been subjected to offensive and inappropriate comments regarding his age.

He claims, for example, that he was called an ‘old man' and ‘expired' and discovered there is a betting game currently being played about his possible date and age of retirement. Brian also claims that the persistent comments have caused him much distress and isolation within his team.

As Brian's Manager, Tina Morrison from H.R has requested you to follow up on this complaint and produce a response that:

• Clearly identifies the key issue/s
• Recommends ways to resolve any conflict
• Promotes the company's cultural diversity and ethical environment within in your team

ASSESSMENT TASK: Develop An Issue Management Plan And Process
INSTRUCTIONS

You will be allocated into groups during class time by your Trainer and you are required to consult with your leadership team on TWO processes:
Question 1. Develop a process on escalating matters of discrimination
Question 2. Design a flow diagram based on the escalation process agreed in the leadership team.

Question 1:
You are required to develop a process where issues can be raised by employees on matters of anti-discrimination, equal opportunity, or workplace conflict and where can be resolved promptly or referred to relevant personnel. Please reference and complete the table below together in your allocated groups.

Title / Name of the process
Process Scope
Created by:
Date created:
Key Stakeholders in process:
Issues faced by Bounce Fitness employees:
Employee statements of discrimination in the workplace:
Options for resolution:
Action Plan as agreed by Bounce Fitness leadership team for implementation:
Agreed process on how to monitor outcomes:

Question 2:
You are now required to consult with your leadership and develop a flow diagram that outlines the process for how Bounce Fitness should manage, implement and follow up on issues raised (as above) by an employee.