Reference no: EM133144318

Answer the following questions (this will lead to the completion of your strategy proposal): My company is Safety Insurance Company.

1) Develop a policy statement for your employees that describes how your company feels about customer retention.

a. Limit this to 3-4 sentences or bullet points, which can be easily remembered and referred to by you and your staff.

b. Begin this statement with "We at (name of your organization) believe that..."

2) Include a general description of actions you will take to retain customers:

a. How will your organization ultimately create customer loyalty as a result of your service strategy? Summarize your overall strategy.

b. Present an action plan for implementing this strategy to include the following:

• People involved (leaders, managers, employees, customers, vendors, etc.)
• How the plan will be implemented (employee training, feedback from customers, resources needed), etc.