Reference no: EM132968224
The COVID-19 pandemic is affecting individuals, families, communities, societies and economies. A Total Quality organisation, recognising the impact of the ongoing pandemic on its employees, decided to develop an initiative to extend support to its employees during this challenging period.
To maximise its resources and ensure that the support provided was appropriate, the organisation first conducted a survey to determine the challenges faced by employees. Table 1 shows the results of a survey of 200 employees.
Table 1. Survey Findings from 200 Employees
Challenge Number of Employees Affected
Monotony 90
Ability to focus 8
Balance work and home-schooling 120
Mental fatigue 40
Reduced job performance 5
Increased demainds on time 12
Physical fatigue 6
Resource contraints 4
As a Quality Management intern employed with this organization, management supplied you with this data and assigned you the task of devising a suitable strategy. You proceeded with the following three steps:
a) Develop a Pareto Chart to represent the data.
b) Based on your chart, which priority areas do you suggest to management to address first and why?
c) Recommend one suitable action to address each of the priority areas identified.
d) What deductions can you make about the organisation's culture from the scenario?
e) Do you think that this initiative by the organization can boost employee empowerment and if so, how?
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