Develop a list of critical skills behaviors and attitudes

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Reference no: EM133636473

Homework: SLP- Employee Selection

For this SLP homework, review a job decription for a Customer Service Representative position. Then, review the following three resumes of fictitious customer service representatives.

Mishka Prakash
Lily Wright
Michael Williams

In the Module 3 SLP homework, as the HR Generalist at your current employer, you need to fill a vacant Customer Service Representative (CSR) position. Assume you have already posted the job in-house and had no current employees apply for the position. You then placed an advertisement of the job opening on Monster.com and Indeed.com. You reviewed the many resumes received since then and have narrowed your selection down to three possible candidates: Mishka Prakash, Lily Wright, and Michael Williams.

In your 3-page essay, address the four parts of the homework:

Question I. Develop a list of critical skills, behaviors, and attitudes necessary for the right person to achieve success in this CSR position.

Question II. Review the three resumes and discuss why each was selected as a finalist for the position of Customer Service Representative. In other words, define the strengths and weaknesses of each candidate. Then, answer the question about how each candidate matches the list of critical skills, behaviors, and attitudes necessary to achieve success in this position.

Question III. Is it important to keep in mind the potential customers the new CSR will have frequent face-to-face contact with? Why/why not? Do you need to keep that in mind when making your selection? Why/why not?

Question IV. Which of the three candidates did you select? Why? Why not one of the other two?

Reference no: EM133636473

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