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Assignment:
Based on the customer service issues identified as a result of the customer complaints issue, Ozhouse Clean has decided to be proactive and identify customer needs through use of a customer feedback survey. As Operations Manager of Ozhouse Clean, you are required to develop the customer survey. Complete the following activities:
1. Conduct research Use the internet to research real life customer surveys used by businesses, as well as how these surveys are administered (e.g. online) and how often. Identify best practices in customer surveys in regard to questionnaire design and survey method and frequency. Make notes on your findings.
2. Develop a customer survey Based on the areas identified in the task instructions (i.e. quality of service, ability to meet timelines, staff performance and cost of services), develop a customer survey.
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