Develop a customer service training implementation plan

Reference no: EM133208007

Question: Imagine that you are a member of HR department of a small retail company and upper management has ask you to provide an employee customer service training class for all new employees.

Justify the use of a needs assessment for your company's proposed employee customer service training, including an explanation of five ways in which such an assessment would expose any existing performance deficiencies

Develop a customer service training implementation plan, including the method of training (for example presentation, discussion, case study, discovery, role play, simulation, modeling, or on the job training)

Justify a selected training method for customer service training

Propose two proven ways an organization can motivate employees who have no interest in attending training sessions

Develop a survey to collect specific, targeted feedback from training participants that can be used to improve future training sessions

make sure that the survey is designed as though an employee providing it to participants for completion. Include the survey within the body of the paper.

Reference no: EM133208007

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