Reference no: EM132718975

Assignment: Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create an employee customer service training class for all new employees.

Requirements: Write a 6 to 7 page paper in which you:

1. Justify the use of a needs assessment for your company's proposed employee customer service training, explaining five ways in which such an assessment would expose any existing performance deficiencies.

2. Develop a customer service training implementation plan, including the method of training (for example: presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).

3. Justify your selected training method.

4. Propose two ways of motivating an employee who has no interest in attending a training session.

5. Develop a survey to collect feedback from the employees who attend the training.

• Make sure that your survey is designed as though you are providing it to participants for completion. Please include the created survey within the body of your paper.

Use at least three high-quality academic resources in this assignment. Consider beginning with your course textbook and quality sources that can be found in the Strayer Library.

Note: Wikipedia does not qualify as an academic resource.

This course requires the use of Strayer Writing Standards. For assistance and information, please refer to the Strayer Writing Standards link in the left-hand menu of your course. Check with your professor for any additional instructions.

The specific course learning outcome associated with this assignment is:

• Propose how to create employee training, including a needs assessment, training method(s), motivation, implementation plan, and training assessment.