Reference no: EM131878886 , Length: 6
Assignment : HR Training Class
Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.
Write a six to seven (6-7) pages paper in which you:
Justify the use of a needs assessment of your company's proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
Justify why you selected the training method that you did.
Propose two (2) ways to motivate an employee who has no interest in attending a training class.
Develop a survey to collect feedback from the employees who attend the training.
Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student's name, the professor's name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
Design job and task analyses that align with the overall HRM strategy.
Design training and development systems to improve employee performance.
Use technology and information resources to research issues in strategic human resource development.
Write clearly and concisely about strategic human resource development using proper writing mechanics.
|
Provide an argument as an agent with a duty to the principle
: Corporate officers, such as a chief executive officer, president, chief financial officer, treasurer, corporate secretary, and so on are agents and carry out.
|
|
Universities in building a new recreation center
: The University of Iowa has followed the lead of other universities in building a new Recreation Center.
|
|
What is the opportunity cost of buying something
: What is the opportunity cost of buying something today instead of saving the money for one year?
|
|
Determining the gdp and cpi
: In the data table, it displays a good, its price and then quantity produced and quantity consumed. Which do I use for the GDP and CPI?
|
|
Develop a customer service training implementation plan
: Develop a customer service training implementation plan and determine the method of training .
|
|
How might your knowledge of the lmx theory help you
: How might your knowledge of the LMX theory help you to become a better leader? Provide apa citation, intext reference and answer in 200 words or more.
|
|
If the current gdp has declined or expanded
: If the current GDP has declined or expanded over the past 2 quarters at least, which of the tools of fiscal policy would you use to try to rein in the economy
|
|
Market structure and real-world competition
: How does technology affect market structure and real-world competition? Which market structure is best suited for technological innovation?
|
|
Examine the effect of the two social conditions on health
: Examine the effect of the two social conditions on health policy and health care. What effects do these social conditions create?
|