Reference no: EM131251966 , Length:
HR Training Class
Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.
Write a six to seven (6-7) pages paper in which you:
1. Justify the use of a needs assessment of your company's proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
3. Justify why you selected the training method that you did.
4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.
5. Develop a survey to collect feedback from the employees who attend the training.
6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:
- Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
- Include a cover page containing the title of the assignment, the student's name, the professor's name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
|
Find the impulse response of the matched filter
: Find the pulse shape to which this filter is matched (the white-noise case).
|
|
What public sector or community issues you are working
: What areas of Public Policy & Administration are you most interested in and why? What are some of the public sector / community issues you are working in and why? You do not need to answer all of those questions in two double-spaced pages, use wha..
|
|
Couponing occurs when customers
: Extreme couponing occurs when customers use multiple coupons or buy in large quantities to receive discounts. Read Retailing View 14.5.
|
|
Explain why offenders commit crime
: How does Mill's concept of utilitarianism affect law enforcement officers? How does it explain why offenders commit crime?
|
|
Develop a customer service training implementation plan
: Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
|
|
How unemployment changes over the business cycle
: 1. What is an economic variable? 2. Define a partnership. 3. Explain how unemployment changes over the business cycle. Why do these changes occur? 4. Explain why the monopolist has no supply curve?
|
|
What are differences between human rights and legal rights
: What are the differences between human rights, legal rights and moral rights? If you were in the cj field, how would you react if you saw an unethical situation such as a "friend" or fellow officer committing a crime?
|
|
Pressure from interest groups
: The process of lobbying legislatures is itself becoming a big business. State legislatures are under the same kind of pressure from interest groups as the Senate and the House of Representatives. Talk briefly about how the use of special-interest ..
|
|
Find famous cases in history that involve a kidnapping
: Find famous cases in history that involve a kidnapping. - Compare the facts of two of these cases to the element of kidnapping as defined by the Model Penal Code.
|