Develop a customer satisfaction survey

Assignment Help Operation Management

Reference no: EM131036859

You are asked by the owner of the Moonbow Motel to develop a customer satisfaction survey to determine the percentage of customers who are dissatisfied with service. In the past year, 10,000 customers were serviced. She desires a 95 percent level of confidence with an allowable statistical error of ± 0.01. From past estimates, the manager believes that about 3.5 percent of customers have expressed dissatisfaction. What sample size should you use for this survey?

Reference no: EM131036859

Questions Cloud

Why did the american century lead to anti-americanism : Why did the "American century" lead to anti-Americanism? What factors underpinned the resurgence of Asian countries China, India, Japan or Turkey?

Distribute dividends to its shareholder : If you spend the time and effort necessary to alphabetize the names of the students at your school and list their e-mail addresses, can you copyright a printed version? Explain. What is the implication of this treatment if the S corporation has a pro..

Consumer behavior of individuals across the globe : Recent globalization has significantly changed the tastes and consumer behavior of individuals across the globe. More particularly "Westernization" is a common phenomenon. How do you reconcile the hate of the Americans in many countries, yet the aspi..

Artist and finish the childrens book : I created a character name and concept for a children's book on my own. I asked an artist to draw the character. I liked his illustration. I then wrote the book with the assistance of my brother. After my brother and I wrote the book we decided to..

Develop a customer satisfaction survey : You are asked by the owner of the Moonbow Motel to develop a customer satisfaction survey to determine the percentage of customers who are dissatisfied with service. In the past year, 10,000 customers were serviced. She desires a 95 percent level of ..

What are benefits of drug testing to employers and employees : What are the benefits of drug testing to employers and employees? What are the costs? Under what conditions would the benefits outweigh the costs? You should specifically address issues such as union contracts and the ADAA in your answer.

Consider various kinds of training and development formats : Consider various kinds of training and development formats, such as classroom, WebEx, off-site conferences, and even wilderness team-building trips. Which do you think would be the most effective for maintaining the skills of IT engineers? Which do y..

What is required for thermal desalination : EME 4013 - Heat Transfer - Design Project. Preliminary Reply Investigation: some (not all) considerations during the first week: What is required for thermal desalination? What are the possible energy sources you may use to boil the seawater

Benefits of a performance-based compensation system : To identify the benefits and the risks of a performance-based compensation system for the organization. Your HR Director asked you to read three scientific papers about this specific issue and come up with a good synthesis.

User Account

All Pages