Reference no: EM132858061

BSBMGT517 Manage operational plan

Objective - To test the required application skills in managing operational plan.

Part A - Develop an operational plan

You will be required to refer to the virtual company Bounce Fitness website and examine the business planning (available on Canvas) to get a clear picture of the expectations of plans.

Read the case study below and complete the activities.

CASE STUDY

Although Bounce Fitness is known in their local communities, it is seeking an extended presence and identity to promote the company's unique approach and lifestyle vision to an older audience. The organisation tendered for, and won, a health initiative to conduct a three-month pilot project involving older typical non-users to improve their fitness and lifestyle in each of the four (4) Bounce Fitness Centres.

The CEO and Board of Directors have asked you to manage the operational plan. Once of Bounce Fitness objective is to increase revenue by 10% and one of the projects the CEO has decided to embrace is to encourage the over 50s to join the club.

Bounce Fitness's target clients for this project are those over 50 years of age. Starting from the initial contact and assessment, these individuals will be looking for innovative but comfortable, effective, and convenient solutions for their needs. They may have already heard of Bounce Fitness but will be referred and encouraged by their health providers and the staff of accommodation catering to a senior age group. Classes will cater for up to 30 and be held weekdays before work at 8.30 am.

He / she may have weight or health issues or concerns (diabetes, depression, restricted mobility) and have an interest in improving their fitness, but rarely commences until advised by their health provider of the necessity and benefits. The advertising will be managed by the Health Department and the Tender covers all costs but catering. There is no cost to clients so it is expected there will be a good uptake.

Bounce Fitness will take pre- and post- weight, body mass and blood pressure measurements. They will supply a daily class on weekdays. Each class is designed to be encouraging and fun and also deal with weight, flexibility and diet. Those attending will be encouraged to stay and enjoy a free lunch that is healthy and light and to converse with others pre- and post- training. They will also be shown how to use the equipment and how to maintain their fitness through additional daily gentle exercise at home and diet changes. The lunch will cost Bounce Fitness $15 per head per class.

It is recognised that the emotional needs including managing depression, companionship, and general interest in becoming more active in their lives generally should also be impacted positively.

Testing supplied by Bounce Fitness will include weight, body measurements and mass and blood pressure initially and monthly thereafter. This will require the purchase of 6 Mobile Mercury Sphygmomanometers for each Centre at a cost of $199 inc. GST each. All other testing will be undertaken by the Ministry of Health. So the outcomes for Bounce Fitness will be in terms of client physical success factors and profitability. As this is a government tender, complete and accurate record keeping is essential.

Current staff will be able to manage the new clients but will need to update their training in the monitoring and recording of the client physical markers and diet appropriate to that age group. This training cost will be budgeted in the infrastructure costs for one month before the commencement of the program at $1,500for the month. Otherwise they need no further development. Infrastructure costs include use of the facility, wear and tear on carpet and equipment, cooling, and administrative costs. This is $3,000 per Centre.

There is a month to prepare and the plan will run as a pilot project for three months. The budget for this pilot follows.

1) Refer to the virtual company "Bounce Fitness" to research and analyse this company.
a. list all the documents and resources you will require which will assist you with the development of an operational plan.
b. Analyse the budget, review the expenses, and discuss any variances that would benefit the company in the future (Approx. 100 words).

2) Discuss with whom you would consult in developing your plan and on an ongoing basis. You are now required to develop and implement a communication and consultation process to engage the relevant personnel during the development of the operational plan. Your consultation plan must include names and titles of staff, how often you are going to meet, timelines, form of communication and consultation. (Approx. 50-100 words)
3) Assume that you held a meeting to implement the consultation process to ensure that all staff are aware of the business objectives and what communication process will be involved in the development and implementation of the operational plan. Document the minutes of the meeting for distribution to all staff present using the template provided.

4) You are now required to develop a "Contingency Plan",using Appendix A, for each area where something could go wrong and how you will recover- demonstrating understanding of risks.

5) Read the scenario below and complete the question.
Scenario
To ensure that you can provide the best service to this client group, you have consulted a health and nutritionist specialist to provide advice on food types and the best diet which can be combined with an exercise regime.

You are to conduct research on the internet to seek specialist advice about food and diet for mature aged client groupand incorporate the diet plan into their fitness regime and the types of fitness activities. Document and enclose all the research you conducted. (Approx. 200 words).

6) Refer to the case study (in page five and six of this document) and develop an operational plan using Appendix B. You need to ensure that your operational plan includes all the following:
a) Executive Summary of the Bounce Fitness and mission, vision, and values of Bounce Fitness
b) Business goals: explain the business goals of Bounce Fitness.
c) Clear objectives and how you develop Key Performance Indicators - demonstrated use of SMART KPIs to ensure you can progress towards the goals at the planned rate.
d) Strategy - clear vision of the overall strategy for achieving the objective.
e) How you implemented performance management systems within work teams e.g. Key actions - understanding of key tasks to be implemented including:
• Deliverables
• Person responsible
• Timeline
• Budget

f) Resource requirements - detail resources required and specify how you consulted workplace specialists and conducted appropriate research to acquire this information.
g) Monitoring processes - how you are going to monitor that the Operational Plan is effective?

7) Prepare a report to send to the CEO of Bounce Fitness and the Board to get approval for your plan. Ensure You must include the following points in your report and how the operational plan was developed and/or managed?
» How you have developed and used key performance indicators?
» How has contingency planning been undertaken?
» How have you implemented performance management systems within work teams?
» How have you formulated financial plans and budgets?
(Approx. 250 words)

8) Once you have obtained approval from your CEO, explain how you will you inform the teams so that they understand and can implement the plan.

Part B-Plan and manage resource acquisition

This part requires you to refer to the operational plan you developed for Bounce Fitness and develop strategies to recruit new staff and train existing staff to ensure you can meet the operational goals of the business. InBounce Fitness website under the "Policies and Procedures" tab, you can find information relating to Human Resources recruiting, induction and personal development.

9. You are required to develop a human resource strategy for additional resources you may require for you to meet one of the objectives of your operational plan.

a. Document what additional human resources are required e.g. full time or part-time staff required, permanent or casual, number of hours, required start date, skills required to perform the tasks, training you can provide, qualifications required, pay levels for Bounce Fitness.
b. Develop a budget for the additional resources demonstrating the additional costs to the organisation to ensure that our operational plan will not be over budget.

10. Review and analyse the recruitment and selection policy of Bounce Fitness and document the key areas you need to be aware of in the policy prior to recruitment.

11. You are now required to develop and implement a recruitment strategy which adheres to BounceFitness's recruitment policy, procedures, and practices. You should have a documented strategy for each of the following and demonstrate how you would implement these strategies including communication process:

a) Sourcing candidates
b) Assessing candidates
c) Inducting and training candidates
Your strategy should include implementation of the recruitment strategy within Bounce Fitness.

12. Identify at leastfour (4) physical resources which you might need to acquire at Bounce Fitness and complete the table below. In your table you need to make recommendations for changing acquisition methods where you identify a change could be beneficial to Bounce Fitness, discuss your recommendations with key stakeholders and document their comments and reaction in the table provided.

13. When recruiting and acquiring resources and services, you need to be aware of intellectual property rights and responsibilities. Non-compliance with intellectual property requirements can result in serious legal consequences, so it is important with the concept - you must make every effort to comply with them when acquiring resources and services. (Approx.150 words).

Scenario

You are the Centre Manager responsible to plan and manage resources acquisition which requires you to acquire new equipment, licences and additional staff. You have contacted equipment hiring places plus short listed a few applicants for interview process.

a) Explain how you would recognise and incorporate requirements for intellectual property rights and responsibilities in recruitment and acquisition of resources and services.
b) Explain what would happen if you breached compliance
c) Explain how can intellectual property be protected within Bounce Fitness?
d) List some of the policies and procedures Bounce Fitness could have in place to protect intellectual property and what are some of the things which should be included in these policies. (Minimum of 3)

Part C - Monitor and review operational performance

14. In your operational plan you developed systems and processes to measure the key performance indicators of your plan. Describe how you will monitor and review each in terms of expected productivity and profit plans and targets e.g. (Approx. 100 words)
• What will be reviewed?
• When will it be reviewed?
• How it will be reviewed?

15. Refer to Bounce Fitness website, and under the infrastructure tab, access the financial information that describes the profitability expectations of Bounce Fitness. Compare this to the budget supplied, review the plan in terms of what would ideally be expected and how it could be archived.

16. Read the scenario below and discuss how you can rectify this situation. (Approx. 50-100 words)

Scenario
One of your KPI's in your operational plan was to increase the number of over 50s joining the club in the first month. You have noticed during your monitoring and review process that one you are not meeting this major KPI'. Another KPI was customer satisfaction and you have received some negative feedback from your Head Office from Cairns who have advised you that some of the clients are not happy that the centre is not opening on time. (Refer to customer feedback under Performance tab and click on Head Office Cairns and review customer complaints). Even though your clientele is mature aged, some of these clients prefer to attend the centre early in the morning when they feel the most energetic. You have decided to hold a meeting with all stakeholders to investigate this under performance and recommend solutions to rectify this situation so that you can meet the required business objective.

17. Coaching plan

Scenario
One of your staff is not showing good performance andarriving late to open the facility. The members are always waiting for the center to open and quite often the staff member is not able to find the clientele's details quickly on the system.

You plan to hold a 20-minute coaching session with the team member to establish how to help the team member reach their performance targets and determine what steps the team member should undertake. Complete the coaching plan for the session usingAppendix D. You need to have at least three (3) questions for each topic. (Refer to Canvas activity page for an example on the GROW coaching method. You can also do some additional research on the internet to assist you to complete this question).

18. Read the scenario below and complete this activity.

Scenario
Your review of the operational plan has identified that you are not meeting your monthly objectives and there may be a gap in the services provided to the mature aged clients. During your review you have interviewed the fitness instructors and they have verbally told you that a lot of clients are not able to attend the early class and would prefer alternative solutions.

You are now required to come up with at least two variations to the operational plan you developed and meet with the CEO and negotiate with the CEO to implement the variations you suggested to your operational plan. In your negotiations you need to demonstrate how the variances will support the operational plan and meet business objectives. You must provide evidence of the meeting e.g. minutes of meeting or email. (Approx. 150 words).

19. To ensure that you can meet the business objective of increasing the mature aged clientele, you must develop and implement a system to ensure that you have accurate procedures in place which can measure the performance of your operational plan and that you are meeting your targets. (Approx. 150 words approx.).

Performance monitoring

20. To implement the new client feedback system to measure the performance of the operational plan, you must develop a client survey. (Approx. 150 words).

Attachment:- Manage operational plan.rar