Reference no: EM13220488

You are the internal training manager of your organization. As a staff of one, you are the main contact for everyone who needs training or who thinks they need training. 
Because you are a "department of one," you consistently call upon members within the organization when it comes to determining training needs, developing and delivering the training, and then determining if the training actually met the needs. Of course, if there are needs where there is no organizational expertise, it may be necessary to outsource some of the training by hiring external vendors.

Throughout the course, you will be asked to perform specific training functions based on the material you have learned in the Unit. When performing the specific training function, keep in mind the various people in the organization who can lend support, such as the manager of the trainees and the trainees themselves. Indicate how you will draw on their resources in your responses to the discussion questions, individual projects, and group project.

In this unit, you will design a needs analysis survey in the form of a Word document for one of the following positions: 

•Sales Representative 
•Accountant 
•Human Resource Generalist 
•Customer Service Representative
In the document, include where you would find information on the organizational analysis, as well as how you would determine the type of knowledge, skills, and ability needed to perform the job. Identify whether your survey will be used for individual interviews, focus groups, or self-administered questionnaires. You may administer different parts of the needs analysis to different groups or using different methods.

To help you identify the type of work each of these functions performs, check out the Occupational Outlook Handbook published by the US Department of Labor – Bureau of Labor Statistics (using the Resources in Course Materials). Perform your search by job title, such as "Sales Representative," or by using an alphabetical search.