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Voice of the Customer
In the "Understanding the Voice of the Customer at LaRosa's Pizzerias" case study found in your textbook, LaRosa's Pizzerias implemented the Voice of the Customer process to its restaurants design to address customer needs and expectations and ultimately allowed the restaurant chain to gain significant market share.
Answer the following:
The Assignment:
https://books.google.com/books?id=xcgbBQAAQBAJ&pg=PA189&lpg=PA189&dq=Understanding+the+Voice+of+the+Customer+at+LaRosa's+Pizzerias"&source=bl&ots=1JU3WUQwtC&sig=XDXb5M
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