Reference no: EM132812323
Assume you manage an auto repair shop that earns $1,000,000 per year in revenues, generating $100,000 per year of profits on overall operating costs of $900,000, including the cost of poor quality (COPQ). Assume your current COPQ is 20% ($180,000) of overall operating costs.
Answer the following questions:
-What factors or activities may contribute to the COPQ at an auto repair shop? Which of the four types of COPQ may be present? Give examples.
-You and your mechanics have identified projects costing $40,000 (equipment, tools, training) that would likely cut in half the COPQ. What would be your new overall operating costs? What would be your new profit? Explain your reasoning and show your math for both answers.
-Should you spend the money ($40,000) on these projects? Explain.
-Assume the cost of the project remained at $40,000 but the COPQ costs were only reduced by 20%, not by half. Would the project still be worthwhile? Explain.
-Assume the projects were completely successful, cutting the COPQ in half. Explain how this affects your pricing options.
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