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This question is related to Emotional Intelligence:
Scenario:
BD Corp Ltd provides support services (for example accommodation services and academic support) to international students studying at various colleges in Melbourne.
You have recently been appointed as the new Manager of the Customer Services Department and your team consists of:
Recently, BD Corp Ltd has been experiencing a substantial increase in the number of students contacting the company for support services. Previously, the workload was fairly light and the team had plenty of time to chat during the day. Now there is not enough time to chat for even 5 minutes. You notice the following:
Question: What impact has the increased workload had on your team members: Jenny, Alan and Sheela?
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