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At an airline ticket counter, the current practice is to allow queues to form in front of each ticket agent. Time between arrivals to the agents is exponentially distributed with a mean of 5 minutes. Customers join the shortest queue at the time of their arrival. The service time for the ticket agents is uniformly distributed between 1 and 10 minutes.
Simulate this model and determine the number of agents needed to achieve an average waiting time of 5 minutes or less. This will require an iterative approach in which you run the model with one server, then with two servers, three servers and so on.
The airline has decided to change the queue procedure. Rather than a line for each ticket agent, a single line will be used and customers will be routed to the next available ticket agent. Modify the simulation to accommodate this change. Run the simulation and determine the number of agents needed to achieve an average waiting time of 5 minutes.
Compare the two systems in terms of number of agents needed to achieve the average waiting time of 5 minutes.
Recommend three actions that the project leader should take in order to identify and understand the technical challenges and issues facing the project
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You are the project manager of a leading textile engineering company. The company opened its door in year 2000. Today, after 13 years of existence, it is being challenged with a loss in profitability approximating a 65% loss in net revenue
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Explain most important aspect of project management.
A writing an article about call centre working conditions a reporter has claimed that the average tenure is no more than two years. Formulate and test a hypothesis using these data to determine if this claim can be disputed.
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