Reference no: EM1310476

Q1) Write and explain 5 traits which can distinguish a customer which is relatively inexpensive to service from the customer whihc is relatively expensive to service. Write and explain 5 actions firm can take if customer appears to be unprofitable.
Let the following quality cost report:

                                Q1         Q2       Q3           Q4
Prevention costs       $510     $754     $650     $570
Appraisal costs          $440     $455     $383     $266
Internal failure costs  $355     $318     $236     $179
External failure costs $735     $632     $336     $256
Total quality costs     $2,040  $2,159  $1,605  $1,271
Total revenues          $8,240  $9,080  $9,300  $9,020

Do you believe this firm’s quality initiatives have been successful? Make sure to give explanation for your opinion with specific information.