Reference no: EM133153748

1. Outline the following factors to consider when determining compensation of dissatisfied customers:

• Financial constraints of the organisation
• Profitability of the sale

2. Discuss the awareness of special needs, customs and practices of various social and cultural groups of customers in regards to:

• Modes of greeting, farewelling and conversation
• Body language and body gestures
• Formality of language
• Clothing

3. Provide an example of the following methods of compensating dissatisfied customers:

• Negotiating with suppliers on customer behalf to gain reduced rates or extra services
• Providing some or all services free of charge or at reduced rate
• Providing discount vouchers to attend at a future time
• Providing inexpensive add-on products
• Providing small gifts
• Special attention during the service period
• Special customer service delivery on next attendance

4. Describe each of the following methods of collecting feedback:

1. Formal:
   1. Surveys
   2. Interviews
   3. Structured questioning
2. Informal:
   1. Observation
   2. Casual discussion