Determining call centre warm leads

Reference no: EM1317646

Call centre agents made calls on 4 days for 4 hours each day. There were 4 agents engaged in the calls and each agent averaged 40 calls an hour. On day 1 we produced 32 warm leads, day 2 - 25 warm leads, day 3 - 40 warm leads and day 4 we produced 35 warm leads. 20% of the list we called from contained bad contact information including disconnected phone numbers. For the warm leads we were able to capture email addresses approximately 50% of the time.

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Reference no: EM1317646

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