Determine which questions can be addressed by a machine

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Let's consider customer services in online shopping where you might need to answer queries from customers or interact with people in some other way. For which kinds of questions would a Text Mining system easily generate answers, and what kinds of questions would require human intervention? What decision-making criteria would help you determine which questions can be addressed by a machine and which should be handled by a human?

Reference no: EM133021957

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