Determine which complaint is the generating problem

Assignment Help Operation Management

Reference no: EM13736398

Problem 1

Data was collected on 40 jobs of Residential and Commercial customers for Apple Pie Computers. These jobs had a problem with the computer that they purchased: Noisy, Equipment Failure, Runs warm, or has a strange Odor.

Use the data collected in the chart below to generate a Pareto Chart and determine which complaint is the one that is generating most of the problems. You may use the spreadsheet provided by the American Society for Quality (ASQ) to solve this problem or you may choose to solve it without that tool.

*Job* *Number*	*Problem/ Customer Type*	*Job Number*	*Problem/ Customer Type*	*Job Number*	*Problem/Customer Type*
301
F/R	315	F/C	329	O/C
302
O/R	316	O/C	330	N/R
303
N/C	317	W/C	331	N/R
304
N/R	318	N/R	332	W/R
305
W/C	319	O/C	333	O/R
306
N/R	320	F/R	334	O/C
307
F/R	321	F/R	335	N/R
308
N/C	322	O/R	336	W/R
309
W/R	323	F/R	337	O/C
310
N/R	324	N/C	338	O/R
311
N/R	325	F/R	339	F/R
312
F/C	326	O/R	340	N/R
313
N/R	327	W/C	341	O/C
314
W/C	328	O/C

Key:

Problem Type Customer Type:

N =	Noisy	C =	Commercial customer
F =
Equip. Failure	R =	Residential customer
W =
Runs warm
O =
Odor

Determine the following quantities for each activity: the earliest start time, latest start time, earliest finish time, latest finish time, and slack time. List the critical activities and determine the expected duration of the project.

349_American Society for Quality.png

Summary: Activity	ES	EF	LF	LS	Slack
1-2 2-4	0	4
1-2 2-4	4
13

Problem 3

Calculate the Multi-Factor productivity for each week using the data shown below for production of nutrition bars. What do the productivity figures suggest? Assume a 40-hour weeks and an hourly wage of $12. Overhead is 1.5 times weekly labor costs. Material cost is $6 per pound. Standard price is $140 per unit.

PROBLEM 2 - 3

Output

Week (Units) Workers Materials (lbs)

1	30000	6	450
2
33600	7	470
3
32200	7	460
4
35400	8	480

Problem 4

Chris received new word processing software for her birthday. She also received a check, with which she intends to purchase a new computer. Chris' college instructor assigned a paper due next week. Chris decided that she will prepare the paper on the new computer. She made a list of the activities she will need to do and their estimated times.

a. Arrange the activities into one logical sequence.

b. Construct an AOA diagram.

c. Construct an AON diagram.

d. Determine the critical path and the expected duration of the project.

Estimated

Time (hrs.) Activity (Abbreviation)

0.8	Install software (Ins)
0.4
Outline the paper (Out)
0.2
Submit paper to Instructor (Sub)
0.6
Choose a topic (Ch)
0.5
Use grammar-checking routine and make corrections (Ck)
3.0
Write the paper using the word-processing software (Write)
2.0
Shop for new computer (Sh)
1.0
Select and purchase computer (Sell)
2.0
Library research on chosen topic (Lib)

Problem 5

Briefly discuss the following terms related to the historical evolution of Operations Management:

a. Describe the operations function and the nature of the operations manager's job

b. Briefly discuss each of these terms related to the historical evolution of Operations Management (OM): a) Industrial Revolution, b) Scientific Management, c) Interchangeable Parts, d) Division of Labor

c. Explain the term Value Added

d. Discuss the various impacts of Outsourcing

Reference no: EM13736398

Questions Cloud

How did louisiana purchase transform america understand : How did the Louisiana Purchase transform America's understanding of itself? Could the War of 1812 be considered America's second war for independence? Explain.

Prepare marketing report from the book producing fashion : Prepare marketing report from the book Producing Fashion by Regina Lee Blaszczyk

Ethical concerns of talent management : Reflect on your work throughout this course and respond to the following: What are the concepts and actions you've learned that can be implemented in your current or future career?

Discussing the external forces : You have been part of the orthopedic center for 5 years. In that time, you have seen the center grow and the need for expansion. Write a paper of 2 pages discussing the external forces that can impact the decision-making process for growth.

Determine which complaint is the generating problem : Data was collected on 40 jobs of Residential and Commercial customers for Apple Pie Computers. These jobs had a problem with the computer that they purchased: Noisy, Equipment Failure, Runs warm, or has a strange Odor. Use the data collected in th..

Explain the main thesis of the reading assingment : identify the main thesis of the reading assingment and find out the premises that lead to this thesis . At the end, you must give your own evaluation in one paragraph.

How does the unhindered power of special interest groups : How does the unhindered power of special interest groups affect the perception of legitimacy of the American legislative process?

Identification of trends for each relevant factor : Based on the information from the article, identify the relevant factors of the business environment for a manufacturer of hunting equipment. Identification of trends for each relevant factor of the business environment

Explain work of art from university of miami lowe art museum : 3 questions on 3 types of work of art from the University of Miami Lowe Art Museum. Please let me know if you are familiar with it.

User Account

All Pages