Determine the starting point in developing a capacity plan

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Reference no: EM13390012

1) ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?

• Certification is sought by any firm assuming they pay annual dues.
• 2nd Party - where a customer audits its supplier
• 3rd Party - where a qualified national or international standards/certifying agency serves as an auditor
• 1st Party - where a firm audits itself against ISO standards

2) Which of the following is ISO 14000 primarily concerned with?

• Quality management
• Time management
• Continuous improvement management
• Environmental management

3) What is the starting point in developing a capacity plan for a health care operation?

• Determining the effective capacity over time
• Estimating design capacity
• Forecasting patient demand for a reasonable length of time
• Discovery of the bottleneck operation

Reference no: EM13390012

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