Reference no: EM132687267
Problem - Service department charges and activity bases - Harris Corporation, a manufacturer of electronics and communications systems, uses a service department charge system to charge profit centers with Computing and Communications Services (CCS) service department costs. The following table identifies an abbreviated list of service categories and activity bases used by the CCS department. The table also includes some assumed cost and activity base quantity information for each service for April.
One of the profit centers for Harris Corporation is the Communication Systems (COMM) sector. Assume the following information for the COMM sector:
|
CCS Service Category
|
Activity Base
|
Assumed Cost
|
Assumed Activity Base Quantity
|
|
Help desk
|
Number of calls
|
$135,200
|
3,380
|
|
Network center
|
Number of devices monitored
|
893,200
|
12,760
|
|
Electronic Mail
|
Number of user accounts
|
117,600
|
8,400
|
|
Local voice support
|
Number of phone extensions
|
263,120
|
11,960
|
The sector has 3,500 employees, of whom 30% are office employees.
All the office employees have a phone, and 90% of them have a computer on the network.
One hundred percent of the employees with a computer also have an e-mail account.
The average number of help desk calls for April was 2.0 calls per individual with a computer.
There are 300 additional printers, servers, and peripherals on the network beyond the personal computers.
Required -
a. Determine the service charge rate for the four CCS service categories for April.
b. Determine the charges to the COMM sector for the four CCS service categories for April.