Reference no: EM131785992

Exercise - Service department charges and activity bases

Harold Corporation, a manufacturer of electronics and communications systems, uses a service department charge system to charge profit centers with Computing and Communications Services (CCS) service department costs. The following table identifies an abbreviated list of service categories and activity bases used by the CCS department. The table also includes some assumed cost and activity base quantity information for each service for April.

CCS Service Category	Activity Base	Assumed Cost	Assumed Activity Base Quantity
Help desk	Number of calls	$105,570	2,700
Network center	Number of devices monitored	700,350	10,150
Electronic mail	Number of user accounts	85,200	7,100
Local voice support	Number of phone extensions	182,400	9,500

One of the profit centers for Harold Corporation is the Communication Systems (COMM) sector. Assume the following information for the COMM sector:

• The sector has 1,000 employees, of whom 50% are office employees.
• All the office employees have a phone, and 80% of them have a computer on the network.
• 95% of the employees with a computer also have an e-mail account.
• The average number of help desk calls for April was 1 call per individual with a computer.
• There are 320 additional printers, servers, and peripherals on the network beyond the personal computers.

Required - Determine the service charge rate for the four CCS service categories for April. Carry your answer out to two decimal places. For example, $28.352 would be entered as 28.35.

CCS Service Category

• Help desk:
• Network center:
• Electronic mail:
• Local voice support:

For each section please state

Per calls

Per devices monitored

Per phone extensions

Per email account

Or per email account