Determine the reasoning for the miscommunication

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A Spanish speaking pilot was flying, at 36000 feet, to Kuala Lumpur. At about 02:00 in the morning he asked the tower for descend clearance. The tower cleared him as follows: "descend: two four zero zero zero feet" (for exam clarity purposes: 24000 feet). The Pilot interpreted the instructions as: cleared for the descend to four zero zero zero feet (for exam clarity purposes: 4000 feet) and flew into a mountain, killing everybody on-board.

In order to assist the investigation team to determine the reasoning for the miscommunication between the pilot and the control tower you have to discuss the following:

  • Reasons for confusion in communication.
  • Communication pitfalls.
  • Barriers to communication.

Reference no: EM133048184

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