Reference no: EM132511106
CUSTOMER PROFITABILITY
Nimoy, Inc. is contemplating the use of a CPM system. They have estimated that their indirect customer servicing costs and cost drivers are as follows:
Estimated Estimated
Annual Cost Driver
Cost Pool Costs Activity
Order processing $251,125 122,500 orders
Order picking $720,000 80,000 line items
Shipping $72,000 20,000 lbs shipped
Processing returns $5,200 650 items returned
In the current year, one of Nimoy's customers, Gamma Co., had the following activity:
Sales $74,000
Cost of goods sold $64,609
Number of orders placed 20
Number of line items per order 10
Pounds shipped 100
Number of items returned 20
Question 1: Determine the profitability of the Gamma Co.
a) Profitability in dollars?
b) Profitability as the percentage profit margin?
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