Determine the process customer sales and returns

Assignment Help Operation Management

Reference no: EM131947017

Scenario: You just graduated from university and have decided to open a small retail store. You have decided that you will need to hire several employees to work in the store and plan to have two people working together for each shift.

The tasks of the workers will be to set up merchandise displays, assist customers with their purchases, process customer sales and returns, restock merchandise, and keep the store neat and tidy.

Explain what you will do or say to ensure that your employees will be highly ethical.

Type your answer in complete sentences.

Describe how you would handle the conflict when a customer was rude to one of your employees. How would you prepare them to face challenges like that?

Type your answer in complete sentences.

Explain what you will do or say when you discover that one of your employees has personally decided to give his/her family members and friends a very large discount on their purchases, without consulting with management.

Type your answer in complete sentences.

Reference no: EM131947017

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