Determine the nature of the complaint

Assignment Help Other Subject
Reference no: EM13970127

You have the option of choosing one prompt from two different letter writing scenarios. Once you choose a scenario you have to "fill it out" with your own self generated "incident":

Scenario 1, A Customer Complaint Letter:

You are a customer who has experienced one of the following issues with a company: A defective product, inadequate or rude service, or incorrect billing on a product or service. It is up to you to determine the incident or defect, which has led to the writing of the letter, though your letter, should be able to convey this incident clearly. Be very specific in your detail of the events. Refer to class notes and the textbook for proper complaint letter format.

Scenario 2, A Bad News Customer Relations Letter:

You work in a customer relations department and have received a complaint letter. The complaint letter is both written inappropriately and makes unreasonable requests surrounding the complaint. You must respond to this customer with "bad news," denying their requests diplomatically. It is up to you to determine the nature of the complaint, though your response letter should summarize and convey the complaint (their complaint could be about a product or service).

Reference no: EM13970127

Questions Cloud

Can medical research on animals be justified : If you are against the research would your opinion change if you knew the animals were treated with care while they were used for experiments? If you are pro-animal research does how they are treated matter to you?
What are advantages and disadvantages to the location : Planning, Siting, and Permitting of Landfills: Outline the steps for constructing a landfill. What factors can affect the volume requirement of the landfill over time? What are some examples of fatal flaws that should be considered in the construc..
What is the significance of the guardian spirit : What is the significance of the "guardian spirit" among the native peoples of the Northwest Coast?
Find the mean and variance of the average velocity : Find the mean and variance of the average velocity of the particles and what is the probability that the average velocity is ≥ 10-9 cm/sec?
Determine the nature of the complaint : The complaint letter is both written inappropriately and makes unreasonable requests surrounding the complaint. You must respond to this customer with "bad news," denying their requests diplomatically
What type of art be identified by geometrical abstraction : What type of art can be identified by geometrical abstraction and based on the idea that there is no hidden meaning behind the work?
Complete the journal entries for all transactions through : Complete the Journal entries for all transactions through the year. Dec. 1st - a new company Is formed called "Lawn Darter, Inc." $10,000 cash is contributed to the start-up in exchange for common stock. Dec. 1st - $1,500 was paid for 3 months' rent ..
How does eugène delacroix express the romantic ideals : How does Eugène Delacroix express the Romantic ideals of individual freedom and autonomy through his painting, Liberty Leading the People
Define instantaneous monitoring, integrated monitoring etc : List the factors that affect risk perception in the workplace. How can an industrial hygienist determine how much risk is acceptable?

Reviews

Write a Review

Other Subject Questions & Answers

  Topic of education or politics

Find four to six credible websites or articles supporting, opposing, or presenting information about bilingualism in education or politics. Most sources focus exclusively on either topic of education or politics; therefore, try to find at least two s..

  Dscuss the effectiveness of president obamas negotiation

the purpose of this assignment is to examine the relationship between negotiation ethics and effective leadership.use

  Persuasive memos are common business documents

Persuasive memos are common business documents and demand careful organization to present a request that will be taken seriously. For this assignment, prepare a 350- to 500-word memo to your supervisor requesting that your company make some sort of i..

  How do earthquakes occur

How do earthquakes occur and where are they the most prevalent?Where have they occurred this year?Who studies the occurrence of earthquakes?What do they use to predict them?

  Develop this theme into an engaging story

Develop this theme into an engaging story that can be shared with children and families. Choose one of the following themes for your storybook: Engaging in Physical Activity and Nutritious Eating

  Heinrich summarized what he thought health and safety

heinrich summarized what he thought health and safety decision makers should know about accidents. identify his 10

  How does crito try to convince socrates to escape

How does Crito try to convince Socrates to escape? What fallacies can you identify in his reasoning? Socrates concludes that he will not escape. What are the premises to his argument? Evaluate them in terms of our criteria for cogent reasoning.

  Research on intellectual property rights and guidelines

Research on Intellectual property rights and guidelines.

  Explain asian communication using facial expressions

Explain Asian communication using facial expressions and comment on the Western management misconceptions and deceptions by relying on such facial expression

  Famous statement regarding slavery

Abraham Lincoln’s famous statement regarding slavery, “As I would not to be a slave, so I shall not be a master,” indicated that his core ethical principles were based on:

  Area of interest fall reduction and prevention among the

area of interest fall reduction and prevention among the elderly populationbackground question- what can prevent falls

  Explain the enforceable contract between andy and sally

Returned before 4:00, saw Debbie carrying the books and said to Sally, "You can't sell those books to her. Does Andy have an enforceable contract with Sally? Discuss.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd