Determine the maximum line length

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Reference no: EM13108230

The following information pertains to telephone calls to a motel switchboard on a typical Tuesday. Use Table 1.

Period	Incoming Rate (calls per minute)	Service Rate (calls per minute per operator)	Number of Operators
Morning	2.1	1.5	2
Afternoon	2.6	1.0	3
Evening	1.8	.5	4

a. Determine the average time callers wait to have their calls answered for each period and the probability that a caller will have to wait for each period. (Round intermediate calculations and final answers to 3 decimal places.)

b. Determine the maximum line length for a probability of 94 percent. (Round your intermediate calculations to 3 decimal places and round up your final answers to the next whole number.)

Reference no: EM13108230

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