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Determine the information and technological requirements

Assignment Help Computer Engineering
Reference no: EM133563605

Question:

• Establish a service level agreement (SLA) contract based on a case study. • Provision of critical reflection of supplier relationship.

Assessment Description

You are the CIO of the company and during the COVID pandemic the company's business needs to move to online. The CEO comes to you as CIO of the company to request the draft of the SLA contract.

You have discussed with various partners in within your team and different areas of the business, and have identified the following areas as key concerns that needs to be addressed: • Business relationship management

• Demand and capacity management

• Availability management

• Access and Security management

• Incident and problem management

• SLA review and future changes This assessment aims to achieve the following subject learning outcomes:

LO2 Determine the information and technological requirements for effective IT service delivery in diverse organisational contexts.

LO3 Evaluate the performance of partners and suppliers in ensuring the effective delivery of IT services within organisations.

LO4 Design IT value streams and processes that underpin an organisation's products and services.

 

Reference no: EM133563605

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