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Scenario 1: You are the Front Desk Agent and a guest arrives obviously not in a good mood. How would you determine the frame of mind the guest is in and how would you proceed to interact with that guest?
Scenario 2: You are a server in the Restaurant. The guest you are looking after tells you that their room is not satisfactory. What do you do?
Scenario 3: It is 1am and the fire alarm goes off. You are on the Front Desk by yourself. There is no one else in the hotel except the Night Houseperson and the hotel is 80% full. What are the first 4 things that you do?
Scenario 4: You are the Front Office Manager, a guest asks to speak with the Manager. You approach the guest and they proceed to tell you everything that was wrong with their stay including lack of cleanliness, poor service throughout and that it was far too expensive for the experience. What is the first thing that you do?
Bonus Mark: Is the Guest always right?
The assignment in management is a two part assignment dealing 1.Theory of function of management. 2. Operations and Controlling.
Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. Due to increase in the preference for light beer drinkers, Chris Prangel wants to introduce light beer version in Mountain Man. An analysis into the la..
Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. An analysis into the launch of Mountain Man Light over the present Mountain Man Lager.
Analysis of the case using the Doing Ethics Technique (DET). Analysis of the ethical issue(s) from the perspective of an ICT professional, using the ACS Code of Conduct and properly relating clauses from the ACS Code of Conduct to the ethical issue.
Affiliations and partnerships are frequently used to reach a larger local audience? Which options stand to avail for the Hotel manager and what problems do these pose.
What influence (if any) can organizations exercise to encourage ‘innovation-friendly' regulations?
Present your findings as a group powerpoint with an audio file. In addition individually write up your own conclusions as to the effects of regional cultural issues on the corporate organisational culture of this multinational company as it conducts ..
This assignment shows a structure of business plan. The task is to write a business plane about a Diet Shop.
Identify the purposes of different types of organisations.
Entrepreneur Case Study for Analysis. Analyze Robin Wolaner's suitability to be an entrepreneur
This problem requires you to apply your cross-sectional analysis skills to a real cross-sectional data set with the goal of answering a specific research question.
Prepare a major handout on the key principles of instructional leadership
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